Frequently Asked Questions
Orders & Purchases
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
We start processing orders quickly to ensure fast delivery. If you need to make a change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.
I entered the wrong address. What should I do?
I entered the wrong address. What should I do?
If you notice an address error, contact us immediately. We can usually update the address if the order hasn’t been shipped yet. Unfortunately, we cannot take responsibility for orders delivered to incorrect addresses provided at checkout.
Will I receive an order confirmation?
Will I receive an order confirmation?
Yes. As soon as your order is placed, you’ll receive a confirmation email with your order details. If you don’t see it, please check your spam or promotions folder.
Returns & Exchange
What is your return policy?
What is your return policy?
We offer a 30-day return policy from the date you receive your order. Items must be unused, in original condition, and in original packaging.
How do I start a return or exchange?
How do I start a return or exchange?
Please contact our customer support with your order number and reason for return. We’ll guide you through the next steps.
Are return shipping costs covered?
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
What if my item arrives damaged or faulty?
What if my item arrives damaged or faulty?
If your order arrives damaged or with a defect, please contact us immediately with photos or a short video. We’ll make it right as quickly as possible.
Shipping & Tracking
Where do you ship from?
Where do you ship from?
Our products are shipped from warehouses located outside the EU. This allows us to maintain high quality standards and availability.
Will I have to pay import duties or VAT?
Will I have to pay import duties or VAT?
Depending on your country and local regulations, you may be required to pay import duties, customs fees, or VAT upon delivery. These charges are set by local authorities and are not included in the product price or shipping cost.
How long does shipping take?
How long does shipping take?
Estimated delivery times are shown at checkout and typically range between 6–12 business days, depending on your location.
Will I receive a tracking number?
Will I receive a tracking number?
Yes. Once your order has been shipped, you’ll receive a tracking email so you can follow your delivery every step of the way.
My tracking hasn’t updated. Is this normal?
My tracking hasn’t updated. Is this normal?
Tracking updates can sometimes take a few days to appear, especially during transit between countries. If your tracking hasn’t updated for an extended period, feel free to contact us.