Track your order
You can follow your order at any time on our tracking page:
Your tracking number is in the shipping confirmation email we send as soon as your order leaves our warehouse.
When will I get my tracking number?
We pack your order and hand it to the carrier within 1 to 2 business days of payment, or within 1 business day if you chose Priority dispatch. Your tracking email arrives as soon as that happens.
My tracking hasn't updated
New tracking numbers can take a few days to show their first scan. This is normal, especially in the first 3 business days after dispatch.
If your tracking has shown no update for 5 business days or more, contact us at support@aeska.co with your order number and we'll look into it with the carrier.
My order came in more than one parcel
Larger orders sometimes ship in separate parcels, each with its own tracking number. They can arrive on different days. See the article "My order arrived in several parcels or something is missing" for more.
Still need help?
Email us at support@aeska.co with your order number and we'll get back to you.
