Be quick
We hand orders to the carrier within 1 to 2 business days of payment, so changes need to reach us fast. Once an order has shipped, it can no longer be changed or cancelled.
Change the colour, variant or quantity
Email support@aeska.co as soon as possible with:
- your order number
- exactly what you'd like to change (for example "Light Oak to Black")
- what you'd like us to do if the change isn't possible in time (for example cancel instead)
We'll update your order if it hasn't shipped yet.
Add another item
The quickest way is to place a separate order for the extra item. Shipping is always free, so it costs you nothing extra, and current prices apply.
Cancel your order
Email us with your order number as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full.
My order has already shipped
You're still covered by our 30-day guarantee once it arrives. See the article "Our 30-day guarantee: returns and refunds".
