How our guarantee works
If you're not happy with your AESKA product, we want to make it right.
- Free replacement: our first solution is to send you a new one, free of charge.
- Full refund: if you'd rather have your money back, you can get a full refund within 30 days of receiving your order.
- No need to send anything back. You keep the product either way. There are no return labels and no return shipping costs.
How do I start?
Email support@aeska.co with:
- your order number
- what isn't right
- a photo, if the product is damaged or faulty
We'll reply and arrange your replacement or refund.
When will I get my refund?
Refunds go back to your original payment method. Depending on your bank, they usually show up within 5 to 10 business days after we process them.
It's been more than 30 days
Get in touch anyway. We look at every case individually.
Damaged or wrong item?
Those are always covered. See the article "I received a damaged, faulty or wrong item".
