Why did only part of my order arrive?
Orders with several items often ship in separate parcels. Each parcel has its own tracking number and can arrive on a different day, so the rest of your order is most likely still on its way.
What should I do?
- Check your shipping confirmation email. It lists every tracking number for your order.
- Enter each one on our tracking page: aeska.co/apps/track123
- If a parcel is still in transit, your missing item is most likely inside it.
All my parcels are delivered but something is still missing
Sorry about that. Email us at support@aeska.co with:
- your order number
- the item or part that is missing (for example the wall mount or magnetic base)
We'll send the missing item or part free of charge.
My tracking says delivered but I have nothing
Check with neighbours, your building's reception or your parcel box first, as carriers sometimes leave parcels nearby. If you still can't find it, email us with your order number and we'll help.
