We're sorry
Every AESKA piece should arrive in perfect condition. If yours didn't, we'll make it right.
Damaged or faulty item
For example a chipped or scratched finish, splintered edges or a broken part.
Email support@aeska.co with:
- your order number
- which item and colour is affected
- a photo of the damage. This helps our workshop improve quality.
We'll send a free replacement of the item or just the affected part. You can keep the original. There's no need to send anything back.
Wrong item or wrong colour
Email us with your order number and what you received. We'll send the correct item free of charge, and you can keep the wrong one.
Missing part
If a part such as the wall mount or magnetic base is missing, first check whether your order shipped in more than one parcel on aeska.co/apps/track123. If every parcel has arrived and the part is still missing, email us and we'll send it free of charge.
Prefer a refund?
If you'd rather not have a replacement, you can get a full refund within 30 days of receiving your order. See the article "Our 30-day guarantee: returns and refunds".
