Contact us as soon as possible
We hand orders to the carrier within 1 to 2 business days of payment. Address changes are only possible before your order ships.
Email support@aeska.co with:
- your order number
- the full new address, including house or apartment number, postcode and country
- a phone number the carrier can use, if you have one
We'll update the address if your order hasn't shipped yet.
My order has already shipped
Once a parcel is with the carrier, we can no longer change the address. Email us anyway with your order number and we'll let you know your options.
Tip
Double-check your address at checkout, especially the house or apartment number. Missing details are the most common reason parcels are delayed or returned.
