Will I pay anything on delivery?
It depends on where you live. Here's what may be charged when your parcel arrives:
| Destination | What may be charged |
|---|---|
| United States | Nothing, it's included in our price |
| Australia | Nothing, it's included in our price |
| EU / EEA | Import VAT plus a carrier handling fee |
| United Kingdom | UK VAT plus a carrier handling fee |
| Norway | VAT plus a carrier handling fee |
| Switzerland | Import VAT, duties and carrier fees |
| Canada | GST/HST, provincial taxes, duties and carrier fees |
| New Zealand | GST and fees |
My parcel is held at customs
If the carrier contacts you about import charges, follow their instructions to pay and release the parcel. It will then be delivered as normal.
What if I don't want to pay the charges?
If you refuse the charges, the parcel is sent back to us:
- EU / EEA, UK and Norway: you're refunded as a withdrawal.
- Other countries: you're refunded the item price minus the return shipping the carrier charges us.
Questions? Email support@aeska.co with your order number.
