First, check the delivery window
Delivery times are counted in business days from dispatch, not from the day you ordered. See the article "Shipping times and costs" for your country. Black Friday, December, customs checks and bad weather can add a few days.
You can check the latest scan on aeska.co/apps/track123.
When to contact us
Email support@aeska.co with your order number if:
- your tracking hasn't updated for 5 business days or more, or
- it's 5 business days or more past the end of the delivery window for your country.
We'll look into it and open an investigation with the carrier.
If your parcel doesn't arrive
If your parcel still hasn't arrived 20 business days after dispatch, or the carrier confirms it's lost, we'll make it right with a free replacement or a full refund.
