Don't worry, most parcels turn up
Carriers sometimes mark a parcel as delivered slightly early, or leave it somewhere nearby.
Check these first
- Around your home: porch, garden, behind bins, or a safe place the driver may have chosen.
- Neighbours: parcels are often handed to a neighbour.
- Reception or mailroom, if you live in an apartment building.
- Your parcel box or post office: check for a pickup notice.
- Your order: if it shipped in more than one parcel, check each tracking number on aeska.co/apps/track123.
It's also worth waiting one or two business days, as some parcels arrive after being marked as delivered.
Still not found?
Email support@aeska.co with your order number and we'll look into it with the carrier.
