Your legal right
If you live in the EU, EEA or UK, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.
Our guarantee goes further
At AESKA you have 30 days from receiving your order to ask for a refund, and you don't need to send the product back. See the article "Our 30-day guarantee: returns and refunds".
How to withdraw
You can either:
- use the withdrawal form on our website, or
- email support@aeska.co with your order number and a short note saying you'd like to withdraw from your purchase.
We'll confirm we've received your request and refund you to your original payment method.
Parcels refused at customs
If you refuse to pay import charges and the parcel is returned to us, EU, EEA, UK and Norwegian customers are refunded as a withdrawal.
